Refund policy

At IRONWILL, every piece is crafted with care and inspected before shipping.
However, if you receive a damaged product, or need a size exchange, we’re here to help.

Returns

• Returns are accepted only for damaged or defective products.

• You must contact us within 48 hours of delivery with clear photos or video proof of the issue.

• Once verified, a replacement or refund will be arranged.

• Products must be unused, unwashed, and with original tags.

Exchanges

• Exchanges are accepted only for size mismatches.

• The request must be made within 7 days of delivery.

• The item must be in original, unworn condition with all tags intact.

• Exchange requests are subject to stock availability.

• Return shipping for size exchanges will be borne by the customer.

Non-Returnable Items

• Items purchased during sales or promotions are not eligible for return or exchange.

• Innerwear and accessories cannot be returned or exchanged due to hygiene reasons.

We reserve the right to reject returns/exchanges if original items are not received in their original condition

How to Request

Email us at support@ironwill.co.in with your order number, reason, and supporting images.
Our team will guide you through the process.